What our Customers say...

Testimonials

John was very prompt in the response time which I felt made a big difference in the cleanup process. He clearly explained the job and what would happen. His employees were courteous and professional. They were prompt and on time for all return visits. They did a super job and made a stressful time less stressful. I would highly recommend. 

Thanks for the great service, cleaning the ducts!

When Chelsea from SERVPRO first reached out to me about the Emergency Ready Plan, I had a lot of questions. What is an ERP? Do we really need one? Do I have time for something like this? Does it cost us money? Chelsea assured me that it something every business should have. There is no cost and it only takes a half hour, max – and she was right about all of it, too! We set up the meeting, and she asked all the questions. For Example: who is the emergency contact for the hotel, who to call if there is a fire, etc., and she filled in all the information onto her tablet. We walked around the property, and took pictures of things like the water and propane emergency shut offs. She wrote down the exact details of how to turn them off and where they were located. After walking the property, she was able to help me download the app to my phone and showed me how to use it. All the information about our property and photos are right there for me to access, from anywhere! My favorite part of the ERP is that we now have a printable book that we use in all of our emergency procedure meetings. If we did have an emergency, the staff would be able to pull the book out, look for the water shut off, turn it off, call the water company, and minimize all the damage that would have occurred if the staff did not have this information. In conclusion, I didn’t know we needed an ERP, and now that we have one, we use it to make our staff feel prepared, educated and empowered.

All staff was very professional and courteous. Job was done in a timely manner. 

The men were very professional and knew what they were doing. They showed up on time when they said they would and were very polite. 

Hardworking team. Very satisfied with their work. 

Great Service! 

Fires can be extremely destructive!! My mom's house was affected by a fire. Thank you SERVPRO!! Your assistance has made this horrific nightmare bearable!!!

Excellent.Trustworthy, quick, and efficient.  

The guys were wonderful. Very happy with their work. 

Thank you to Chelsea English and Team! Appreciate the help with frozen sprinkler head at Shadowbrook Resort. Your staff were quick, efficient and thorough!

Love SERVPRO's service. 

They were so thorough and empathetic to what we were dealing with. 

Very professional. Very satisfied. 

Excellent Service! I was very happy with the response time and work completed. 

I essentially know where all my utility shut offs are located, but some of my employees are uncertain. The ERP is a great asset for any property for employees to locate these shut offs in the event of disaster. 

Thanks to the ERP survey, we're able to train our staff for an emergency. They know right where all the shut offs are and all panels. They know what to do, how to do it, and who to call. It's comforting to know that SERVPRO is there to assist us in case of a disaster. 

The Emergency Ready Plan is a great addition to our venue. In the event of a disaster, I feel much more prepared to keep our staff and guests safe with the ERP established. 

When my mother in-law woke up one morning with three inches of water in her basement she called me . . . I called SERVPRO of Wyoming County/Kingston Township. Within an hour SERVPRO had a crew at the house to start the recovery process. I don't know how the service could have been any better, highly recommended!

Very Professional. I was kept informed every step of the way. 

SERVPRO did a great job. 

John and his workers were wonderful to us at such a difficult time. I would highly recommend SERVPRO to my friends and family.

"I AM SO IMPRESSED WITH JOHN LAZO AND HIS CREW. ALL OF THEM ARE SO KIND AND CONSIDERATE, THEY WENT FAR BEYOND MY EXPECTATIONS WITH THE QUALITY OF THEIR WORK. I PROUDLY RECOMMEND THEM."

"They were very professional and polite. Thank you for everything." 

"They were very courteous, kind, and prompt. They explained everything to me."

"SERVPRO of Wyoming County/Kingston Township has been a pleasure to work with. They provide a quick response with efficient work and procedures. Many great services to offer. The staff is friendly and genuinely willing to help." 

"I can not express how pleased I am with the wonderful work this crew has done. They have been so meticulous with everything. The manager, John, and all the crew members were so courteous and helpful. It has been such a pleasure dealing with them all, and I would gladly recommend them." 

SERVPRO did a very good job and we were very pleased with their services. 

John was excellent to work with. Always informed us of what was happening and timely. 

John was very professional. The whole team was kind and caring. I am very impressed how they were able to clean the smell of burning wire out of my home. We were treated like family and that is much appreciated. 

John was fantastic, professional, prompt and courteous. I would definitely recommend him to anyone that needs SERVPRO in the future!!!

Most wonderful company. I am already recommending them to everyone. Turned a bad experience into a good one. Thank you, Thank you.

Working with the SERVPRO team was a very easy experience. They are very experienced and have the certifications to back them. I have been through 5 different house closings. The house inspections always have some type of issues. When I had an issue, I called them first. They were reasonable, explained what they were going to do to remedy the situation. They did exactly what they said they were going to do and went above and beyond in their service. I will definitely use them again and highly recommend them.

Great Job, Thank you! 

SERVPRO did a great job. I would recommend them to family and friends. 

The most appreciated thing about the men working on my home is that I felt like they really cared. 

The people and service were truly amazing! If there was ever a time when we needed exceptional service, this was it - and they delivered. I was expecting the usual reasons or excuses why services could not be done; instead their staff surprised me consistently by including services I expected to be extras or 'not possible due to policy'. They constantly went out of their way to exceed my expectations and provide exceptional outcomes. I'd recommend SERVPRO any day!

They do a good job, and were respectful of our home. I would recommend them. 

They have exceeded my expectations, no recommendations at all. The contact individual, John, was very responsive to all our needs, and very courteous, truly a professional! 

Very good service. Very hard workers, always on time. Would recommend to anyone. Very pleased. 

Wonderful, professional guys! 

They were so nice and worked on our time. Were here on time throughout and here immediately after we called. Would 100% recommend to anyone. Wrote a recommendation on Facebook. 

Excellent

I don't feel I could have been recommended to a better company.  SERVPRO was kind and courteous at all times and I highly recommend them.

This company is the best company I have worked with.  They are professional and know what they are doing.  If it wasn't for them, my house would have been full of mold.  I trust them for anything.

The two SERVPRO gentlemen that came into my home were very professional, kind, and respectful of my home.  If I had questions they took the time to explain every process that was being done and I had a lot of questions.  I would recommend them to my family and friends.  

Courteous and on time.

I was very pleased with SERVPRO.  They were excellent workers and very professional.  I would highly recommend them.

I was very pleased with the service that we received.  They were courteous, prompt and efficient.  I would definitely recommend them to family and friends for any jobs like this.

John was very helpful, kind and understanding.